Speaker Information

Steve Baird

Head of Customer Loyalty Marketing, Velocity Frequent Flyer

About Steve Baird

Steve has over 15 years of experience leading loyalty programs and data driven marketing to increase the P&L.

He joined Velocity Frequent Flyer in 2013 as Head of Customer Loyalty Marketing, and during this time transformed organisational design, brand positioning, core systems and technology; all of which have contributed to growing the membership base from 3.5 to 7 million members.

Prior to Velocity, Steve was a former Senior Marketing Manager at Qantas Loyalty. He holds a bachelor degree in Commerce from Sydney University, majoring in marketing and economics and lives in the Blue Mountains with his family, including 3 boys under 5.

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